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Welcome to Ovation Store (“we”, “us”, or “our”) at www.riderapparelco.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or purchasing from our site, you agree to be bound by these terms.

1. Our Equestrian Commitment

At Ovation Store, we blend technical precision with equestrian passion in every product we create. These terms reflect our dedication to excellence, both in our riding apparel and in serving our community of riders.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to purchase from our store. By placing an order, you confirm you meet these requirements.

2.2 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account use

2.3 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s operation or other users’ experience

3. Products & Services

3.1 Product Descriptions

We take pride in accurately representing our:

  • Casual Riding Tops – Designed for comfort during training
  • Competition Shirts – Technical fabrics for peak performance
  • Full Seat Breeches – Precision-engineered for optimal grip
  • Short & Tall Boots – Crafted for durability and style

While we strive for accuracy, slight variations in color or fit may occur due to monitor settings or handmade details.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Equestrian Note: Custom-fitted tall boots are made to your specific measurements and cannot be returned for hygiene reasons.

4. Orders & Payments

4.1 Order Process

Your order constitutes an offer to purchase. We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Orders are processed within 1-2 business days, extended during peak seasons.

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices and correct errors at any time before shipment.

4.3 Shipping

We ship worldwide except certain Asian regions and remote areas. Options include:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (Orders >$50): EMS, 15-25 business days

International customers are responsible for any customs duties or taxes.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items. Requirements:

  • Unworn, unwashed, with tags attached
  • Original packaging and receipt included
  • No signs of wear (especially for full seat breeches)

5.2 Non-Returnable Items

For rider safety and hygiene, these cannot be returned:

  • Custom-fitted tall boots
  • Competition shirts with removed tags
  • Clearance or final sale items

5.3 Return Process

  1. Email [email protected] within 15 days
  2. Include order number and “URGENT RETURN” if needed
  3. Ship to: Ovation Store Returns, 1667 Long Street, Jacksonville, US 32216

Customers cover return shipping unless the error is ours.

6. Intellectual Property

All content on our site, including designs, logos, and product imagery, is our exclusive property. You may not:

  • Reproduce, modify, or distribute our content
  • Use our branding without written permission
  • Reverse engineer our products

7. Liability & Disputes

7.1 Product Use

Our apparel is designed for equestrian sports. We’re not liable for:

  • Injuries resulting from product use
  • Improper care or modification of items
  • Wear and tear from regular riding activity

7.2 Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the purchase price of the product in question.

7.3 Governing Law

These terms are governed by Florida law. Disputes will be resolved in Jacksonville courts.

8. Policy Updates

We may update these terms periodically. Continued use after changes constitutes acceptance. We’ll notify you of significant modifications.

9. Contact Us

For questions about these Terms:

Ovation Store
1667 Long Street
Jacksonville, US 32216
Email: [email protected]
Response Time: Typically within 1 business hour

Ride with confidence knowing Ovation Store stands behind both our products and your performance in the saddle.

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