FAQ

We specialize in high-performance equestrian wear for both casual and competitive riders. Our collections include:

• Casual Riding Tops for everyday training
• Competition Shirts designed for show conditions
• Full Seat Breeches with technical fabrics
• Short Boots and Tall Boots for all riding disciplines

Absolutely! Our Competition Shirts and Full Seat Breeches meet professional standards, with many riders choosing them for national and international events. The technical fabrics are designed to enhance performance while maintaining a polished appearance.

Yes, we provide custom-sized tall boots for riders who need precise fitting. Please note that custom items have different return policies – they cannot be returned unless there’s a manufacturing defect.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure international transactions. All payments are processed through our PCI-compliant system for your security.

Once your order ships, we’ll email you tracking information directly. Standard shipments via DHL/FedEx provide detailed tracking, while EMS shipments offer basic tracking updates. You can always contact us at [email protected] for assistance.

On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, please check your spam folder.

We offer two shipping methods:

• Standard Shipping ($12.95 USD worldwide): Via DHL or FedEx, arriving in 10-15 business days after dispatch (1-2 day processing). Ideal for riders needing gear quickly.
• Free Economy Shipping: Via EMS for orders over $50, arriving in 15-25 business days after dispatch. Perfect for planned wardrobe updates.

We ship globally except to certain remote areas and parts of Asia due to customs restrictions. During checkout, our system will automatically notify you if we cannot ship to your location. Our headquarters is in Jacksonville, US, but we serve equestrians worldwide.

Orders typically process within 1-2 business days. During peak seasons or sales, please allow up to 3 business days. You’ll receive a confirmation email once your order ships with estimated delivery dates.

We offer a 15-day return window from the date of receipt. Items must be in original condition with tags attached. Customers are responsible for return shipping costs. Refunds process within 5 business days of receiving returned items. Note: Custom-sized tall boots and personalized competition shirts have different return policies.

Email [email protected] with your order number and reason for return. We’ll provide return instructions. For fastest processing, include photos of any defective items.

We take great care in packaging your technical fabrics, but if damage occurs, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund.